Customer Service

[rlsllc]

A lady died last January, and ANZ bank billed her for for their annual service charges on her credit card, and
Then added late fees and interest on the monthly charge. The balance had
been $0.00, now is somewhere around $60.00.

A family member placed a call to the ANZ Bank:

Family Member:
'I am calling to tell you that ________ died in January.'

ANZ:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'Maybe, you should turn it over to collections.'

ANZ:
'Since it is two months past due, it already has been.'

Family Member:
So, what will they do when they find out she is dead?'

ANZ:
'Either report her account to the frauds division or report her to
the credit bureau, maybe both!'

Family Member:
'Do you think God will be mad at her?'

ANZ:
'Excuse me?'

Family Member:
'Did you just get what I was telling you . . . The part about her
being dead?'

ANZ:
'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
Family Member:
'I'm calling to tell you, she died in January.'

ANZ:
'The account was never closed and the late fees and charges still apply.'

Family Member:
'You mean you want to collect from her estate?'

ANZ:
(Stammer) 'Are you her lawyer?'

Family Member:
'No, I'm her great nephew.'
(Lawyer info given)

ANZ:
'Could you fax us a certificate of death?'

Family Member:
'Sure.'
( fax number is given )

ANZ:
'Our system just isn't set up for death. I don't know what more I
can do to help.'

Family Member:
'Well, if you figure it out, great! If not, you could just keep billing
her. I don't think she will care.'

ANZ:
'Well, the late fees and charges do still apply.'

Family Member:
'Would you like her new billing address?'

ANZ:
'That might help.'

Family Member:
' Rookwood Memorial Cemetery , 1249 Centenary Rd, Sydney Plot Number
1049.'

ANZ:
'Sir, that's a cemetery!'

Family Member:
'Well, what the **** do you do with dead people at your bank?'

[mdmead]

I had to deal with an electric co-op when my uncle passed a year or so ago. It was almost like that!

[astrozam]

Its amazing the depths they will sink to trying to steal a buck.

[rlsllc]

'Well, the late fees and charges do still apply.'



The relatives replies were great, IMO.

'Would you like her new billing address?'



When my grandpa passed he had a Taurus financed through Ford Motor Credit. Shortly after the funeral, my dad tried to make arrangements to return it and got a similar run around. We took it in and dropped it off in the service bay, handed the guy at the counter the keys and left.

Didn't hear any more from them.

[kings-x59]

A friend of mine has waited two days in a row for a Centerpoint energy guy to show up to install a "smart" meter at his house. He's been stood up twice. Centerpoint apparently pulled the subcontractor out of the subdivision, but of course, nobody bothered to call him to tell him they would be a no show. I cribbed the text out of your post and emailed it to him. -not sure whether he'll grin or grimace.
Stuff like this always makes me wonder how american business remains in business...

[remark123]

The fact of the matter is that it doesn't! That is why when you call customer service you end up speaking to someone who speaks English with an Indian accent!
And, of course, they can't really help you with your request, but will circulate your phone call around the "bull room" until you hang up in frustration.